De-Matting Policy

We appreciate it can be normal for even a well-cared coat to have a few small knots, but when we are presented with more substantial matting, there will be an extra charge.

At Signature Canines, we will ATTEMPT to de-matt a coat, only where we feel the dog will not suffer any pain.

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All Signature Canines grooming services adhere to and go beyond The Animal Welfare Act 2006, which states that it is an offence to cause animals pain or discomfort and we reserve the right to refuse to do anything we think may be detrimental to your pet’s wellbeing – Be assured that at Signature Canines, we will always put your dog’s welfare first.

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When a dog is presented to us in a severely matted condition – at front of mind will be the dog’s welfare. It is then our policy to shave the whole coat using electric clippers with a close blade. We consider shaving an act of kindness – this will be discussed during your consultation.

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We will NEVER attempt to de-matt an elderly / infirm or aggressive dog – Thank-you for your understanding.

Matting leads to many skin conditions:

• Eye and Ear Infections

• Flea Infestation

• Fungal & Bacterial Infections

• Hot Spots & Sores

• Maggot Infestation

• Mites & Lice

• Moist Eczema

• Severe Itching

• Skin Rash

• Urine and Faeces Scalding

• Yeast Infections

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If you require help and advice on how to care for your dog between grooming sessions, please do ask. I will be more than happy to go through an individual schedule suited to your dog. 

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Prevention is better than the cure, so don’t wait until your dog is knotted and matted again; book regular appointments in advance with Signature Canines, to ensure your dog always feels good and is well cared for.

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** Please Note: Our normal grooming charges at Signature Canines do not include de-matting, and where we make an attempt; there is an additional charge of up to £10 + vat for every 15-minutes additional grooming time that is required to de-matt your dog.